To return or exchange an item please contact customer service to fill out our return/exchanges form. Please follow all instructions on the return form and return your items within 30 days of purchase to the address below. Include your order # & email us with tracking information for approval of your return shipment. We are not responsible for items returned without valid shipment tracking numbers.

Neon Nancy
Attention: Returns/Exchanges
Order # _________
5720 Lauretta St. Suite 2
San Diego, CA 92110

All returned items must be unworn, unwashed merchandise with the original tags attached.  Items that do not meet these criteria or are non-returnable and will be denied.


Once we have received your returned item, your refund will be processed within 7 business days. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us (typically 3-5 business days). Original shipping charges are non-refundable. 


The following items are non-returnable.  Credit will not be issued for the following:

  • All items purchased on final sale.
  • Hair accessories.
  • Undies and bodysuits.

Contact Customer Care:
(347) 460-NEON
M-F 9:00AM – 5:00PM EST
Emails to customer service will be answered within 24 hours. 

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